PIP Case Manager Telephone Assessment survey

Closed 31 Jul 2020

Opened 27 Jul 2020


This is a survey to gather your feedback on making award decisions based on the recently introduced PIP telephone based assessments. The survey will take around 10 minutes to complete.

Why We Are Consulting

DWP researchers in the Disability Analysis Division are looking for feedback on the experiences of DWP staff involved in making decisions for PIP benefit awards based on the telephone-based assessments introduced during Covid-19 easements.

Your views are crucial to helping us evaluate how well the telephone-based assessments are working both for staff and customers.

We would be very grateful if you could fill out this short survey which should take 10 minutes to complete. Everything you say will be treated as confidential, and no attempt will be made to identify individuals from their responses, so please answer as honestly as you can.


  • Individuals


  • Disability