Help us improve the Bereavement Support Payment

Closes 1 Jul 2022

Opened 14 Apr 2020


The aim of this research is to understand people's experience and opinons of the Bereavement Support Payment online service, so we can make our service more user-friendly.

Who can take part

People who have submitted an application to the Bereavement Support Payment online service.

If you have recently been bereaved

We will wait at least 6 weeks before we contact you. Bereavement is often an emotive and difficult subject and we want to make sure you are ready to talk about it.

How it works

We typically run individual interview sessions over the phone or via Teams (a video conference app). They can last between 30 and 60 minutes.

In some cases, we might ask you to go through a prototype version of the online service. 

Upon completion of the interview, you will receive a £20 voucher in appreciation for your time.

What happens to the information collected about me?

Responses from all individuals taking part in the research will be reported anonymously, meaning you will not be identifiable in any way, and will only be shared within DWP. If you decide you do not want your data to be included in the analysis, you have two weeks after the interiew has taken place to inform DWP.


  • Individuals


  • Customer Experience